Terms & Conditions

About Us

We are here to offer you prompt and efficient service.

If you have any queries or comments please contact us by email at:

info@tessajordan.co.uk

By post at:

Tessa Jordan
48 Crabbe Street
Ipswich
Suffolk
IP4 5HS

By telephone on:

01473 728498 (in UK)
+44 1473 728498 (outside UK)

We look forward to hearing from you.

Making a Purchase

Select any item featured on this site, click on it to add it to your shopping bag and when you have chosen all you need, click on "Order". We will then take you through a simple process to ask for the information we need to process you order.

We accept credit cards and you can send us your details by telephone,post or via this site on the internet.

No charge will be made until your order is ready to post.

Postage

Postage and package charges will vary according to the weight of your order and the destination. We will confirm the cost of your order, including postage, before despatch.

Delivery

Our turnaround on orders is fast and we aim to post your order within 3 working days of receiving it. We will inform you if any item is not in stock and there may be a delay.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Our products are of high quality.

If you have a query or problem with any item in your order, please contact us immediately. We promise to give you our full attention and to come to an amicable solution.

Your satisfaction with our service is important to us.

Privacy Policy

Tessa Jordan does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We are registered for Data Protection and honour your privacy.

Returns Policy

We will replace any item that is damaged when it reaches you, provided you contact us as soon as possible (and within 30 days) and return the item to us.